Diaspora Insurance FAQs

This is an online platform that a Zimbabwean national based in the diaspora can access to buy insurance and/or manage their Insurance policy for properties, vehicles and dependants in Zimbabwe.

A Zimbabwean national based in the diaspora, issued with a Zimbabwean ID or valid passport.

You can engage our Insurance office via email on underwrittingteam@fbc.co.zw for assistance.

No, you do not need to have an FBC bank account.

Enter the KYC details below;

• Full name
• Identity number
• Date of birth
• Email address
• Contact number
• Details of the property to be insured i.e. physical address, value or sum insured                               

Or

Details of the motor vehicle to be insured i.e. the registration number, vehicle type, insurance type and vehicle sum insured

Or

Details of the individuals to be included as dependants on the policy i.e. Full name as on I.D documents, Date of birth and the cover package

Peace of mind and convenience is guaranteed as you will be able to;

• Make payments remotely without having to remit funds home that results in additional costs.
• Track your payments as there is no need for a middleman to make payments on your behalf, ensuring that your policies do not lapse.
• Track your claim status up to the point of settlement.

• Hospital cash plan is a product that pays a cash payout for everyday spent in hospital in excess of 48 hours.
• It’s a fairly priced cover and provides a tax-free benefit whenever the policyholder or dependents are hospitalized.
• It can often be used as security for a loan, either from a micro-financier or another lender.
• It offers peace of mind and guarantees protection of personal and family dignity.
• Benefit is paid directly to the policyholder’s account giving them financial security should additional financial obligations arise.
• There are various packages to select from as in the table below with their benefits;

• Click on this link - https://diasurance.fbc.co.zw
• Enter the required details to get quote i.e. first and last name, ID #, email address, contact number and date of birth
• Select the insurance cover or package or policy you would like to purchase
• Click the ‘Get quote’ button
• Accept terms and conditions, see T & Cs and Terms of Use on website
• Click proceed
• Login to your diaspora insurance account
• View or download your policy document download your policy

Please note insurance cover commences after successful payment of the premium.

The following products are at your disposal, kindly click on each product to get full details on the platform;

• Motor Insurance,
• House Owners Insurance,
• Hospital Cash Plan

You are required to upload a picture of all 4 angles of the motor vehicle being insured i.e. back, front and both sides.

There is no limit as long as there is insurable interest.

You can make payments online with a MasterCard or Visa card.

The following payment frequency options are available;

• The termly option which covers 4 months
• The quarterly option which covers 3 Months
• The bi-annual option which covers 6 months
• The yearly option which covers 12 months

The policy document will be available for download on the platform after successful payment of the premium due.

Your insurance policy information and cover expiry dates will be displayed on the dashboard in your Diaspora insurance account and in the policy document.

The disc can either be collected at the nearest FBC Insurance/ Zimpost office branch or send an email with a physical delivery address to underwrittingteam@fbc.co.zw to which we will deliver for free.

You can complete and submit your claim in your diaspora policy under the claims menu option.

Yes. You can reach us on the following platforms:

WhatsApp: +263772419693 / +263772155578 / +263772152647

Skype: FBC Help Centre

Facebook: FBC Holdings

Twitter: @FBCHoldings

 LinkedIn: FBC Holdings

Email: help@fbc.co.zw/ underwritingteam@fbc.co.zw