Call Centre

Our state-of-the-art Call Centre is 24/7 with access through the Interactive Voice Response System (IVR). The Call Centre is also staffed by professionally trained call centre agents who can provide you with a range of banking services. All services provided through the Call Centre are free.

Details

Bank from the comfort of your home, office or anywhere in the world with Phone Banking. Simply call our Client Care Centre and our Customer Service Representatives will help you with a range of banking products and services.

To speak to a dedicated Customer Service Representative, dial any of the following:

Telone toll free numbers
08004127
08004128
08004129

Telone landline numbers
+263 242 254281
+263 242 254282
+263 242 254283

The Client Care Centre operates 24hours.

Product Overview

All Retail clients don't need to register for Telephone Banking. Our Contact Centre is open for inquiries from the general members of the public who would like to find out more about Crown Bank products and services.

Services Offered Include:

Account-related Services
  • Balance enquiries
  • Transaction enquiries
  • ATM card pin activation
  • ATM/Debit card hot-listing
  • Loan application status
  • Early settlement enquiries
Rates/Tariff Enquiries
  • Exchange rates
  • Lending rates
  • Deposit rates
  • Tariffs
Product Information
  • Deposit accounts
  • Personal loan
  • Mortgage loan
Other Services
  • Account opening procedure
  • Account closing procedure
  • Complaints/investigations
  • Digital banking enquiries

FAQs

Do I have to pay for this service?

The service is free of charge when you call us on the Telone toll free numbers 08004127-9 or Telone landline numbers +263 242 254281-3. The Client Call Centre operates 24/7.

Can I access the service from overseas?

Yes, as long as you have roaming on your phone. You can also call us on the hotlines from other foreign networks.

What should I do if I suspect there are unauthorised transactions on my account?

Call us immediately and talk to our customer service representative who will assist you.

How secure is this service?

The risks for using the service have been minimised in that funds can only be transferred to Crown nominated accounts. Even if someone steals your mobile phone and somehow finds out your PIN, the worst thing that can happen is they can check your balance, transfer funds to your nominated accounts (spouse, child etc.) top up your phone and probably pay your bills. They can't transfer funds to their own accounts if they have not been nominated. Please note that you can nominate an account for a one-time transfer and immediately request for a deletion.

Who can use this service?

All Crown Bank customers and the general public.