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Digital Revolution: FBC Bank Launches Virtual Banking

Tuesday, September 1, 2020

Harare –  FBC Bank limited has launched a Virtual Unit which allows individuals to open bank accounts via the FBC Mobile Banking Application and USSD (*220#) platforms within 2-5 minutes. With the outbreak of COVID-19, the need to go digital has become even more important whilst it is on its own a convenient step towards eliminating time lost in seeking physical assistance.

The platform, which the Bank describes as “groundbreaking and revolutionary”, is a fully-fledged digital banking channel which allows anyone to enjoy the convenience of opening five (5) classes of personal bank accounts remotely at any time of the day remotely.

“The account opening process is seamless, as it allows clients to be on-boarded instantly and transact immediately after successfully opening an account(s) digitally,” the Bank said in a statement.

The FBC Digital Onboarding service allows anyone to open any of the following account(s) remotely from wherever they are, as long as there is connectivity at any time of the day 24/7:

  • Current Account
  • FCA Account
  • Savings Account
  • Improved Instant Card
  • Digital Wallet

Commenting on the launch of FBC Virtual and digital on-boarding services, Acting Head-FBC Group Marketing, Roy Nyakunuwa said, “In today’s digital era, customer convenience is being redefined on a daily basis and this has been intensified by the Coronavirus pandemic. The majority of our clients now prefer to execute basic financial transactions using digital channels while avoiding physical visits to branches.

“As a customer-obsessed entity, we understand that our clients require access to fast, easy and self-service oriented financial services wherever they are and at any time of the day. As such, we have seen it fit to respond to this dynamic change in customer needs by investing in robust digital capabilities,” he said.