Welcome to Crown Bank
We are excited to announce that FBC Holdings has acquired Standard Chartered Bank Zimbabwe. This acquisition strengthens our position as a leading financial institution in Zimbabwe, building on Standard Chartered's 130-year legacy in the country.
Seamless Transition for You
- Account Numbers Remain Unchanged: Your existing Standard Chartered Bank Zimbabwe account numbers will remain the same.
- Terms and Conditions Unaltered: The terms and conditions governing your accounts will continue to apply.
- Familiar Faces: Your current Branch Manager or Relationship Manager will continue to serve you, providing the same level of personalized service you have come to expect.
Download the Easy-to-Use Complaint Procedure Guide
Frequently Asked Questions (FAQs)
We have compiled a list of frequently asked questions to address any concerns you may have.
Please refer to the FAQs below for more information.
ZIG (ZWL) VISA Card FAQS (SCBZ – FBC Migration)
How do i activate my ZIG (ZWL) Visa Debit Card?
To activate your ZIG (ZWL) debit card, you must first register for mobile banking services by following the steps below.
- Dial *220#
- Select Banking Services
- Enter OTP that was sent via SMS. If sent OTP has expired, press 1 for an OTP resend
- Enter new preferred PIN
- Confirm preferred new PIN
Once all steps have been completed you have successfully registered your account for mobile banking services.
You may proceed to activate and set your card PIN for your ZIG (ZWL) classic visa card by downloading the FBC Mobile Moola App on Playstore and App Store and following the steps below.
PlayStore : https://play.google.com/store/apps/details?id=com.hypercubesoft.fbc&hl=en&gl=US
AppStore : https://apps.apple.com/lb/app/fbc-mobile/id1437128168
- Open the installed Application
- Accept Privacy Policy
- Select Start Banking
- Enter your registered Mobile Number and press Continue.
- An OTP will be sent and automatically validated on your Mobile Application
- Enter your Mobile Banking PIN and Login.
- A Biometrics pops up where you can either Activate biometrics or decline.
- Select the 3 dots on the top right corner of the Mobile App.
- Select Cards.
- 1Select the Card you want to set the PIN
- Select Set Card PIN
- Enter New PIN
- Confirm PIN
- Select Continue
- You have successfully set your card PIN for card 601704*****1234, select OK.
- Log Off from the Mobile Application and re-login.
- The activated accounts will be showing on the landing page.
USD VISA Card FAQS - (SCBZ – FBC Migration)
- For personal clients, cards will be sent to your nearest post office for collection using your registered mailing address. In the event that you have moved location, kindly reach out to our 24-hour Call Centre or nearest branch if in need of redirection.
- For clients outside the country, cards will be couriered to you subject to confirmation of your address.
- Should you not have received your card, kindly note that you have the latitude to visit our branches for your banking services which are located at AUSQ Branch in Harare and Fife Street Branch in Bulawayo.
VISA FAQs
How do i activate my Visa card?
To activate your card and set PIN please follow the below steps:
1.Download the FBC International Card App
Anroid link: https://play.google.com/store/apps/details?id=com.fbcbank.fbcbankapp&hl=en&gl=US
Ios Link: https://apps.apple.com/us/app/fbc-international/id1392461145
2. Register your Visa card by following the prompts
3. Log into the App
4.Select Option “My Cards” on Dashboard
5. Pick active card and click on Set PIN
6. Receive and enter OTP to confirm
7. Enter Preferred PIN
8. Confirm Preferred PIN
9. Success Message pops up
My OTP has expired, what do I do?
Clients with expired OTPs can request for an OTP to be resend by following the steps below.
- Dial *220#
- Select Banking Services
- Enter OTP that was sent if it’s within 15 minutes. If sent OTP has expired, Press 1 for a resend.
Please contact our 24-Hour Contact Centre on +263 242 704 481-82 or Econet toll free 220 and 080800 25/6 for assistance, should you encounter any challenges.
Can the cards work on both ZiG and USD?
The Visa Classic cards are issued for ZiG transactions while Visa Gold, Infinity and Business cards are issued for USD FCA transactions.
What are the minimum balances per card product
There are no minimum balance requirements for our card products.
What are the requirements for a client to get a VISA card?
Visa cards are issued to all active account holders, separately for both local currency accounts and USD FCA accounts.
Can the cards work internationally?
Yes, your Visa cards namely Gold, Infinity and Business banking cards work internationally for Cash withdrawals, Point of Sale transactions and online payments.
Are our account numbers going to change?
Your account numbers will remain the same.
Can they work on FBC ATM’s?
Yes, your Visa cards will work on FBC ATMs
Which USSD can we use to check our accounts?
The USSD to be used is *220#
INTERNET BANKING
Manage your finances anytime, anywhere with FBC's advanced online banking platform, OBDX. Access it through the link below and register using the user guides to unlock features like bill payments, transfers, and account management.
- For Corporate clients, your Group ID and User ID will be combined to become one Username which will be automatically migrated onto the FBC OBDX Internet Banking platform.
- For individual clients, you will retain your existing SCB Online Banking username, which will be automatically migrated onto the FBC OBDX Internet Banking platform.
- You will be required to make use of the “Forgot Password” option available on the FBC Internet Banking login screen to set a new password for your online banking services, through the FBC Internet banking platform.
- Below are the user guides for OBDX Corporate Clients, Bulk Payments and Individual Internet Banking self-registration.
MOBILE BANKING
Enjoy the ease and convenience of mobile banking with FBC. Just dial the USSD code *220# to manage your accounts anytime, anywhere.
Mobile banking services may also be accessed through the Mobile Moola App, which offers the following services: Airtime, Bill Payments, Card blocking and activation, Ecocash Services, Statements, Transfers, ZIPIT. Find below the step-by-step process of downloading the Mobile Moola App
- Download the Mobile Moola App from the Google Playstore or Apple AppStore
- Open the FBC Mobile Moola App
- Enter your mobile number
- Input the OTP code received from the bank
- Set a new 6-digit pin of your choice
- Reconfirm the new 6-digit pin
- Once successfully set, login with the new 6-digit pin.
Download the Mobile Moola App:
IMPORTANT CONTACTS
Our state-of-the-art Contact Centre is available 24 hours a day, staffed by professionally trained consultants who can provide you with a range of customer care and banking services.
08085000 (from Econet); 08004127-32 (from TelOne landline); and +263 242 254281-3.
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The Corporate & Investment Banking Relationship team is available on the following mobile numbers; Susan – 0781 825 415; Rachel – 0775 520 148; Davies – 0782 714 376 and Donald – 0772 227 485
Email addresses for all bank employees will adopt the following format name .surname@fbc.co.zw for example An.Other@sc.com will become An.Other@fbc.co.zw.
SAVINGS
Savings Plus Account
Savings Account
What kind of benefits can I get from a Savings account?
- Access to Visa International Gold and Infinite cards.
- Access to Loans (subject to credit approval)
- Mobile Banking - enjoy the most convenient way to check balances, transfer funds and pay bills.
Fixed Deposit Account
That's why our Fixed Deposit Account is ideal for you. It helps you grow your savings over the longer term with guaranteed returns. The product affords an opportunity you to save funds for defined periods at competitive interest rates. It is an effective way for rewarding you for your banking relationship with us.
Benefits
What kind of benefits can I get from a Fixed Deposit account?
- Safe keeping of accumulated savings.
- Effective means of short term investments.
- Very attractive interest rates.
- Guaranteed return on funds invested
Opening requirements
- Existing Account Holders: Personal Banking, Priority Banking and Business Banking clients
Apply Now
Call us now on (04) 758078/9. You can also contact us and we'll get back to you as soon as possible. Alternatively visit your nearest branch.
CURRENT ACCOUNT
Benefits
What kind of benefits can I get from a Current account?
- Access to local and International Visa Cards to access cash on ATMs &make POS and online purchases.
- Convenience of not carrying cash.
- The Stop Order facility allows customers to put aside a specific amount of money without visiting the bank.
- Access to loans (subject to meeting minimum requirements)
CASHLINK ACCOUNT
Our Cashlink Account provides clients with a low cost alternative to banking services.
- action & free Cash Back
- Mobile Banking - as per Business Conditions
- Withdrawal Fee In-branch – as per Business Conditions
- Mobile Banking – as per Business Conditions
- ATM/Debit Card – Free
- Withdrawal Fee ATM – Free
- POS Transactions – Free
- Cash Back at POS – Free
- E-statement – Free
- Cash Deposit – Free
- SMS Alerts – Free
Apply Now
Call us now on (04) 758078/9. You can also contact us and we'll get back to you as soon as possible. Alternatively visit your nearest branch.
Opening Requirements
All you need to open a Cashlink account is:
- National ID
- Proof of residence
- 1 passport sized photo
BORROW
Salary Based Personal Loans
Planning a vacation or re-decorating your home?
Whatever your needs are, our Personal Loan gives you extra financial flexibility without any guarantor or collateral.
- Applicable to all salary-based individuals (in Zimbabwe only).
- No security needed.
- Flexible repayment periods of 12 - 48 months.
- Credit Life insurance policy.
- Top up loan after 9 months consistent repayments from existing loan (36-48 months tenor).
Affordable Minimum Requirements.
- Minimum qualifying amount - ZWL41,000
- Max loan amount- ZWL2,000,000 for both Personal and Priority clients
- No Security Needed - Salary based loans.
Eligibility
- Be Salaried from approved companies. Salary should have been accruing to the account for 3 consecutive months. For new accounts, you will need to provide 2 months bank statements (previous bankers) supported by at least one salary credit through Standard Chartered Bank.
- Have a minimum net salary of ZWL25,000
- Have proof of income (latest original payslip)
- Have a copy of employment contract, valid work permit and residence permit (where applicable)
- Provide your Metal/plastic ID, Valid passport or Driver’s licence
- Show proof of residence (recent utility bill)
- Be aged: 21-60 years
Complete an application form with all the applicable terms and conditions.
For more information, call +263 (0) 242 254281/2/3 or visit your nearest branch.
HOW TO - USER GUIDES
ZIG ACCOUNTS ACTIVATION PROCESS
INTERNET BANKING INTRODUCTION VIDEO
BUSINESS CONDITIONS
TERMS AND CONDITIONS
Click to download the Terms and Conditions